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What our customers say about Auzen

The Auzen Hearing Experts Have Selected For You:

Frequently Asked Questions

What’s included when I buy Widex Hearing Aid from Auzen?

Every Widex model purchased from Auzen includes:

  • Unlimited fittings with your audiologist
  • A free accessory set (e.g., charger / cleaning kit / domes)
  • A 4-year manufacturer warranty
  • A 30-day money-back guarantee

Can I try Widex Hearing Aid risk-free?

Yes - Auzen offers a 30-day money-back guarantee, so you can test your hearing aids in
real life and return them within 30 days for a full refund.

Can I trust Auzen when buying hearing aids online?

You can verify Auzen’s credibility through multiple independent signals:

  • Registered company (Switzerland): Auzen operates as Auzen SA, with a listed registered office in Nyon, Switzerland, and is recorded in the Swiss commercial register under UID CHE-480.303.610 (this is publicly verifiable).
  • Google Reviews: Auzen displays an average rating of 4.9/5 on Google Reviews.
  • Verified (proof-of-experience) reviews: Auzen is listed on Trustville with 4.8/5 based on hundreds of verified reviews (Trustville states reviews are tied to a verified experience and references ISO standards on the page).
  • Trustpilot: Auzen has 5 stars on Trustpilot with hundreds of reviews (count may change as new reviews come in).
  • Real customer video testimonials: you can watch customer video reviews on our website or YouTube:
    https://ie.auzen.com/pages/customer-reviews

https://www.youtube.com/playlist?list=PL0-ZuIweOMJQoyyivKgDksJJ9H-_rMwHG

Are these genuine Widex Hearing Aid or “grey-market” devices?

Auzen sells Widex Hearing Aid with a manufacturer’s warranty (4 years). That’s the
clearest practical indicator for customers that the device is supplied through official channels and supported under warranty

Why are Auzen’s prices sometimes lower than high-street clinics?

Auzen’s model is built around remote care, which reduces the cost of physical clinics while still offering unlimited audiologist fittings. The price you pay includes the hearing aids plus ongoing care, instead of splitting it into “device price + multiple paid appointments.”

How do returns work?

To request a return/refund, you need to email Auzen within 30 days. Returns should be sent in a tracked package and include your order reference and whether you want an exchange or refund.

Where do you ship from, and how long does delivery take in Ireland?

We ship hearing aids from our partner lab LABO PRO AUDIO in France, and delivery to Ireland typically takes around 10–14 business days after payment and once we’ve received all the information needed to process your order.

Is shipping free in Ireland?

Shipping in Ireland is free for orders over €250.

What warranty do Widex Hearing Aid come with?

All hearing aids come with a 4-year manufacturer’s warranty, and accessories are covered by a 2-year warranty.

What payment options are available?

Auzen lists payment options including credit card (VISA, American Express, Discover,
Mastercard), Apple Pay, PayPal, and Splitit. Splitit allows you to pay in up to 12 instalments
and states no interest.

What if I pay and then nobody helps me set them up?

Every purchase includes unlimited fittings with your audiologist, so you can keep adjusting until it feels right (especially important with first-time wearers).

What if I’m worried about paying a lot upfront?

You can use Splitit to spread the cost into up to 12 interest-free instalments (as stated by Auzen), or pay with PayPal / card / Apple Pay

What if the hearing aids don’t help my speech understanding?

That’s exactly what the fitting period is for: your audiologist will fine-tune settings based on your real-life feedback (TV, restaurants, phone calls, etc.). If after the trial you still don’t feel benefit, you can use the 30-day money-back guarantee.

Who do I contact if I have questions before buying?

You can reach Auzen Ireland by phone at 0 818 000 274 or email contact@auzen.com
(WhatsApp is also listed).