Auzen was founded in 2020 and has since become the leader in remote hearing care across Europe, including Ireland, the UK, Germany, Italy, Spain, Switzerland, and more.

Yes — thousands of customers across Ireland and Europe have already trusted Auzen for their hearing care. Auzen combines certified audiologists, premium hearing aids, and 100% remote service with outstanding customer satisfaction. Read real reviews from people who’ve experienced the Auzen difference for themselves. See for yourself.

Auzen exclusively offers hearing aids from leading manufacturers: Signia, Phonak, Oticon, Starkey, Widex, and GN ReSound.

Yes—every model is rechargeable and supports Bluetooth LE for seamless streaming and remote control through apps.

You’ll receive remote consultations, fittings, fine-tuning, and follow-ups directly from certified audiologists via video, phone, or messaging. You only need a phone or tablet with internet.

Unlike traditional audiology clinics that require multiple in-person visits, Auzen offers a 100% online hearing care experience — from hearing test to fitting and long-term follow-up. Our certified audiologists provide the same professional care remotely, using advanced teleaudiology tools to fine-tune your hearing aids in real time. You get top-tier prescription hearing aids from world-renowned brands, with faster delivery, unlimited support, and no waiting room. It’s expert audiology, reimagined for modern life.

Yes, the online hearing screening is free, quick (~5 minutes), and overseen by audiologists.

No, the online hearing screening test does not provide you with an audiogram. It can only detect hearing loss and does not provide information regarding the type and depth of the hearing loss.

Your hearing aids are delivered to you pre-set according to the audiogram you sent us. You can charge them and already try them on. Make sure to pair them correctly with your smartphone by looking at our Pairing Guide. You will then have your first tele-fitting session with your dedicated audiologist, who will fine-tune the settings of your hearing aids live.

We accept Mastercard, Visa, American Express, PayPal, and offer interest-free Splitit instalment plans up to 12 months.

Auzen’s logistical centre is in France. We ship to Ireland with free shipping and returns on all trial and purchase orders. Delivery typically takes up to 14 days (courier timeframe may vary). We also ship to various European countries—please ask about your specific country.

Try any hearing aid model risk-free for 30 days. Auzen covers delivery both ways, and you’ll receive full support during the trial.

A written request for a return must precede all exchanges or refunds. Contact Auzen by email at contact@auzen.com within 30 days of purchase (postmark date). Return the product using tracked shipping, include your order reference, and indicate whether you’d prefer an exchange or refund.

All devices include a 4-year manufacturer’s warranty. For €150 per device, Auzen offers Auzen Care, which adds protection against theft, loss, accidental damage, and mechanical failure.

Yes, you may be eligible for partial reimbursement through:

• PRSI Treatment Benefit Scheme: up to €500 per hearing aid (max €1,000 for two)
• Private health insurance or employer healthcare plans: Auzen provides all medical invoices and documentation to help you file a claim.

We recommend contacting your provider to confirm coverage. Our support team is available to help with the process.

Auzen offers a comprehensive Care Kit with domes, filters, brushes, sprays, wipes, and support guides via our web resources.

First, make sure your hearing aids are charged and the components are clean. For persistent issues, contact us for support and troubleshooting by phone at 0 818 000 274 or book an appointment online.

Contact us via chat, WhatsApp, email (contact@auzen.com), or phone at 0 818 000 274, Monday–Friday, 09:00–18:00. Your dedicated audiologist handles your case from start to finish.